Refund policy

Returns & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving the last item in your order to request a return.

To be eligible for a return, your item must be unused and in its original condition and packaging. You'll also need the receipt or proof of purchase.

To start a return, log in to your account and submit a return request directly from your order. Please note that because we partner with multiple domestic production warehouses, return addresses vary by product — you will receive the correct return address once your request is approved. Items sent back without an approved return request will not be accepted.

Please note that customers are responsible for arranging and paying for their own return shipping to our designated processing address.

You can always contact us with any return questions at support@auraoakhome.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can resolve it with our fulfilment partners. Please include photographs in your email where possible.

Exceptions / non-returnable items Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care goods once opened. We also cannot accept returns on hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without providing a justification. You may also cancel your order at any time before it has been fulfilled.

To exercise your right of withdrawal, log in to your account and submit a cancellation or return request directly from your order, or contact us at support@auraoakhome.com.

Your item must be unused and in its original condition and packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return and confirm whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@auraoakhome.com.